Customer satisfaction questionnaire

In order to improve our services, machinery and communication we would like to kindly ask you to fill the on-line Questionnaire and send it back to us by clicking the „SEND THE ANSWERS“ button. Your feedback will be used for internal purposes only. We believe your input will help us to improve our service to you.

Contact Details

Email: *
 

Name, Surname:

Company: *
 

Function:

A. QUALITY, SAFETY AND TECHNICAL SOLUTIONS OF PRODUCTS

A1) Combi steamers-model 2003:

A2) Combi steamers-model VISION:

A3) Regenerators:

A4) Convection ovens:

A5) Blast chillers:

B. QUALITY OF OFFERED AND PROVIDED SERVICES

B1) Liquidation of sales cases (offers, orders, confirmations of orders, mailing, possibilities of shipment etc.):

B2) Quality of orders (package, delivery, delivery completeness, documentation etc.):

B3) Delivery terms (according to negotiation, delays of orders etc.):

B4) Liquidation of sales returns: (speed, communication, satisfaction etc.):

B5) Liquidation of service cases (speed, comnunication, quality etc.):

B6) Level of service, sale and cook trainings in RETIGO Company(benefits, organization, comforts, structure of information etc.):

B7) Technical support (information, service hot line, tech. advice, tips and tricks):

B8) Technical documentation (manuals, installation manuals etc.):

B9) Availability of spare parts:

C. COMMUNICATION

C1) Communication and approach of sales managers:

C2) Communication, technical skills and approach of service managers:

C3) Communication, technical skills and approach of service technicians:

C4) Communication of sales department:

C5) Communication and approach of training cooks :

C6) Sales support (Information for dealers, fairs and exhibitions, presentation shows etc.):

C7) Promotion of our company (webpages, promotion materials, catalogues etc.):

C8) Would you prefer visiting the event "Meeting of RETIGO business partners in CZE" in the spring or in the autumn 2009?

Submit your comments or highlights here: